NeckwiseNeckwise Support
Help with guitar practice, the tuner, and your purchases.
Need help? Email georgiibochorishvili@gmail.com.
Include your iPhone model, iOS version, Neckwise version, and what you were doing when the issue occurred.
My guitar note isn’t recognized
Open Practice → Tune your guitar and play one string at a time. Check whether the tuner shows the expected note and octave. If it works in the tuner but fails in a lesson, tell us which lesson, string, and fret you tried. You can include the text from Microphone diagnostics in your email.
How do I allow microphone access?
On your iPhone, go to Settings → Privacy & Security → Microphone and enable Neckwise. If Neckwise isn’t listed yet, open the tuner or start a real guitar exercise to trigger the permission prompt. You can also use Tap practice.
How do I restore or manage a purchase?
In Neckwise, open Settings → Restore purchases. Use the Apple Account that made the original purchase. To change or cancel a subscription, open Manage Apple subscriptions in the app’s Settings.
How do I reset my learning progress?
Open Settings → Reset all learning progress. This clears the learning data on this iPhone and keeps your Apple purchases.